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Return Policy We pride ourselves in carrying high quality items and we hope that you will be pleased with your order. If you need to return something, please send an email to sales@thefavorshop.com within 7 days of receiving your order for authorization on a return (within 7 days from the day the order was delivered to you). We will accept authorized returns within 7 days as long as the merchandise is in its original, unused condition and packaging, so that we can put it back in stock. Shipping and any "Rush" fees are not refundable. Any items that are returnable are subject to a 20% restocking fee. Shipping costs to return the items are the responsibility of the customer. Any accepted returns must be on the complete order. We do not accept returns on individual pieces or partial orders. We cannot accept returns on any personalized or customized items, items with personalized tags, items purchased with personalized tags, items with personalized labels, items purchased with personalized labels, edible products, samples, or on clearance, discontinued, or final sale items. We also cannot accept returns on hand-crafted items or candles. *Note: The Favor Shop Inc. is not responsible for any unauthorized returns.* Return Policy for Invitations, Save the Dates, and other customized stationery items
All sales are FINAL for all of our stationery items- this includes but is not limited to cards, invitations, labels, stickers, tags, ribbons, matches, and napkins. Once you have approved your order to be printed, we cannot accept returns and/or exchanges, nor can any orders be canceled. If you are unsure of the design, color, or overall appearance of the invitation/card or matches/napkins/placecards/ribbons, please Contact Usfor a sample. We do our best to portray our products in our images and descriptions. Please remember that every computer screen is a little different, and the colors you see on your screen may slightly vary from that of the product. *Please Note - Any unauthorized chargeback(s) made will incur but is not limited to a $25 penalty plus the amount for the original charge. It is necessary for us to pass along the fee to our customers who caused the chargeback(s). As noted during checkout, our company name is The Favor Shop, Inc. This is the name that will appear on your credit card or billing statement.*
Claim(s) for Damaged, Missing, or Defective Products Although we try to pack each item carefully for shipping, some occasional
damage is inevitable. We send you replacements or issue credit, but please
allow enough time to receive the replacements via UPS ground service.
All
claims for damaged, defective or missing product(s) must be filed with
The Favor Shop Inc. within 5 days of receiving your order (within 5 days
from the day your order was delivered to you). Please call us at
888-611-2811 or email us at sales@thefavorshop.com to initiate a claim. You must provide us with Photos to show damages. Once photos are reviewed we
will ship out replacements or issue credit. Please e-mail photos along with
your order number to sales@thefavorshop.com.
We cannot be responsible for any air charges necessary to get you the
replacements in time for your affair. SORRY, NO DAMAGE CLAIMS
WILL BE ACCEPTED AFTER 5 DAYS.
If your claim is accepted and replacements will be shipped, please allow enough time to receive the replacements via UPS ground service or by the original method of shipping chosen when the original order was placed. We cannot be responsible for any air charges or upgrade charges necessary to get you the replacements in time for your affair. It may be necessary for us to schedule a pickup of the original items before replacements are shipped to you. Furthermore, if your claim is accepted, we send a onetime replacement.
Please note that The Favor Shop Inc. is not responsible for missing packages and damaged products resulting from errors made by the shipping carrier (UPS, USPS, and Fedex).
What if my package does not arrive in time for my event due to a UPS, Fedex, or USPS delay? (due to weather, or other unforseen problems?) We are not responsible for UPS, Fedex, USPS, or any carrier delays. Please allow extra time to avoid these problems.
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