Some of our suppliers ship directly to you so you may receive your order in multiple shipments. We do not allow pick-ups at this time.
Most orders will be shipped via UPS. You can choose to expedite the shipment of your order by choosing UPS 2nd Day or Overnight.
Orders Shipping to Canada:
When placing your order, please note that the shipping fee will be added to your final invoice and may be charged separately. Therefore, you may see two charges from our company, DarlStar Creations, Inc. on your credit card statement. The first charge will be for the order's subtotal and the second for the shipping fee. The purchaser is responsible for any and all additional fees that may be charged by the selected shipping carrier. These may include, but are not limited to, duties, taxes, customs charges, brokerage charges and other fees. The purchaser should contact their local customs office before ordering to understand these charges. The purchaser is the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
Address Corrections:
We are not responsible for incorrect addresses. The customer is responsible. It is your responsibility to give us complete and correct addresses. If an address correction is necessary, you will be charged $10 for the correction for each box. The shipping services charge for all address corrections, such as but is not limited to suite or apartment numbers, street directions (N, W, E, S), etc. Any changes that must be made to the shp-to address will incur a charge, so please make sure that you give us the correct address. The card on file will be charged.
Important: Once we give your order to the shipper is becomes your property and transfer of responsibility goes to you. You should provide a shipping address where there is someone to receive the package. We can't control the shipping companies and we are not employed by them. If a driver thinks that it is safe to leave a package without a signature of the customer, then they will. So if you don't want to assume the responsibility of stolen packages, etc., please provide an address where there is someone to receive the package, such as work, or a neighbor etc.
Can I change or cancel my order?
Orders cannot be changed nor cancelled once they are confirmed because we immediately begin to process and fill them as soon as they are received.
What is your return policy?
We pride ourselves in carrying high quality items and we hope that you will be pleased with your order. If you need to return something, please send an email to sales@thefavorshop.com within 7 days of receiving your order for authorization on a return (within 7 days from the day the order was delivered to you). We will accept authorized returns within 7 days as long as the merchandise is in its original, unused condition and packaging, so that we can put it back in stock. Shipping and any "Rush" fees are not refundable. Any items that are returnable are subject to a 20% restocking fee. We cannot accept returns on any personalized or customized item, items with or purchased with personalized tags or labels, edible products, or on clearance, discontinued, or final sale items. We also cannot accept returns on hand-crafted items or candles. Shipping costs to return the items are the responsibility of the customer. Any accepted returns must be on the complete order. We do not accept returns on individual pieces or partial orders.
Return Policy for Invitations, Save the Dates, and other customized stationery items
All sales are FINAL for all of our stationery items- this includes but is not limited to cards, invitations, labels, stickers, tags, ribbons, matches, and napkins. Once you have approved your order to be printed, we cannot accept returns and/or exchanges, nor can any orders be canceled. If you are unsure of the design, color, or overall appearance of the invitation/card or matches/napkins/placecards/ribbons, please Contact Usfor a sample.
We do our best to portray our products in our images and descriptions. Please remember that every computer screen is a little different, and the colors you see on your screen may slightly vary from that of the product.
*Please Note - Any unauthorized chargeback(s) made will incur but is not limited to a $15 penalty plus the amount for the original charge. It is necessary for us to pass along the fee to our customers who caused the chargeback(s). As noted during checkout, our company name is DarlStar Creations, Inc. This is the name that will appear on your credit card or billing statement.*
Claim(s) for Damaged, Missing, or Defective Products
All claims for damaged, defective or missing product(s) must be filed with The Favor Shop by DarlStar Creations, Inc. within 7 days of receiving your order (within 7 days from the day your order was delivered to you). Please call us at 888-611-2811 or email us at sales@thefavorshop.com to initiate a claim. Replacements may be sent depending on the circumstance.
If your claim is accepted and replacements will be shipped, please allow enough time to receive the replacements via UPS ground service or by the original method of shipping chosen when the original order was placed. We cannot be responsible for any air charges or upgrade charges necessary to get you the replacements in time for your affair. It may be necessary for us to schedule a pickup of the original items before replacements are shipped to you. Furthermore, if your claim is accepted, we send a onetime replacement.
Please note that The Favor Shop by DarlStar Creations, Inc. is not responsible for missing packages and damaged products resulting from errors made by the shipping carrier (UPS, USPS, and Fedex).
What if my package does not arrive in time for my event due to a UPS, Fedex, or USPS delay? (due to weather, or other unforseen problems?)
We are not responsible for UPS, Fedex, USPS, or any carrier delays. Please allow extra time to avoid these problems.
How do chocolate favor orders ship?
Orders Containing Chocolate
November – April
All orders are shipped UPS ground service unless The Favor Shop by DarlStar Creations, Inc. receives specific instructions to upgrade shipping. If an order contains chocolate and is being shipped to a location where the weather may reach 70 degrees F or above, we recommend purchasing insulated packaging with ice packs for an additional fee of $7. If UPS ground service is more than 2 days to these locations, we also suggest that your order be shipped using UPS 2nd Day Air. The Favor Shop by DarlStar Creations, Inc.will not be held responsible for any melted chocolate unless 2 Day shipping with insulated packaging is used.
May – October
To ensure your order arrives in good condition, all orders containing chocolate will be shipped in insulated packaging with ice packs for an additional fee of $7. In addition, any package that will not arrive in 2 days via UPS Ground will automatically be upgraded to UPS 2nd Day Air (UPS Worldwide Expedited for Canadian orders).
Since chocolate held in shipping depots over the weekend can melt, chocolate orders will only ship Monday through Wednesday from May - October. During these months, we suggest delivery be made to a business address where UPS deliveries occur early in the day. If delivery must be made to a home address, it is best someone is home to receive the package and move it out of the direct sunlight.
Disclaimer
The Favor Shop by DarlStar Creations, Inc. cannot be liable for delays in delivery or product availability due to customs, shipping, or natural disasters. Please choose the appropriate UPS shipping method during check out and, if possible, allow extra time to help avoid these issues.
Chocolate Bars: In order to ensure a safe arrival to its destination, our chocolate bars will be shipped in a shipping cooler. A $7.00 fee will be added to the shipping cost (for every 72 bars ordered) for this special insulated box (box includes packing, ice packs, and insulation). Each box will up to hold to 72 bars.
Candy Descriptions
White Peppermint "Candy Mints" - A nice mild mint candy that your guests will love. These are a nice white candy that are small and shiny. They have the size and consistency of "red hots" but have the taste of a mild peppermint. They are very elegant. These mints are a hit with everyone from grandparents to young kids. Star-K Parve Kosher
Breath Mints - Exclusive mints for the MintBox. A small shiny, slightly tinted green mint with a strong minty flavor. These are very similar to our Candy Mint with a stronger mint taste. You will always have fresh breath with these mints! Stark Parve Kosher
Mint Gum - These are the size of large Chiclets. White with splashes of green. A very long lasting mint flavor. Stark Parve Kosher
Fruit Tarts - Perfect choice for the kids. Very colorful and fruity. Little round candies that are sweet and tart. If you want to stay away from mints, this is the choice for you. A big hit with kids. Stark Parve Kosher
Pacifier Candies - These are so cute! Little candy pacifier is pastel colors. They will be the hit at any baby shower. Similar in flavor to "Smarties" but in the shape of pacifiers. For large Baby Shower tins ONLY. Stark Parve Kosher
Multi Colored Candies - (for our pillow packs) Fruit flavored candies that are small with a lightly chewy center. Consistency and size of a red-hot with a hint of fruit flavor. Stark Parve Kosher
Milk Chocolate Bars- Dreamy milk chocolate that melts in your mouth. Premium Belgian chocolate, is considered to be worlds finest chocolate. 2.25 oz bar wrapped in silver foil. Star-D Kosher
Dark Chocolate Bars- Divine Dark chocolate that has no bitter taste. Premium Belgian chocolate, is considered to be worlds finest chocolate. 2.25 oz bar wrapped in silver foil. Star-D Kosher
How do I use my Coupon Code?
If you have a Coupon Code, enter the code in the "Coupon Code" box that appears on the shopping cart page before completing your order. Your discount will be taken off the order's subtotal before taxes and shipping fees are added. The discount and your total will appear on your Final Invoice.
Coupon codes cannot be combined with any other offers or promotions.
Prices
All prices are subject to change without notice. Some items may be sale priced for a limited time only. All prices are listed in US Dollars.
Term and Conditions
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THIS SITE IS PROVIDED BY DarlStar Creations, Inc. ON AN "AS IS" AND "AS AVAILABLE" BASIS. DarlStar Creations, Inc. MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, DarlStar Creations, Inc. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DarlStar Creations, Inc. DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM The Favor Shop by DarlStar Creations, Inc. ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. DarlStar Creations, Inc. WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
Applicable Law:
By visiting The Favor Shop by DarlStar Creations, Inc., or purchasing products from or otherwise doing business with DarlStar Creations, Inc. you agree that the laws of the state of New York, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and DarlStar Creations, Inc. or its affiliates.
We reserve the right to make changes to this site or policies at any time. If you place an order on this site, then you are accepting all terms and conditons.
*Please note: We do our best to portray our products in our images and descriptions. Please remember that every computer screen is a little different, and the colors you see on your screen may slightly vary from that of the product.*
Privacy Policy
This is the web site of thefavorshop.com
Email Privacy Policy
We have created this email privacy policy to demonstrate our firm commitment to your privacy and the protection of your information.
Why did you receive an email from us?
If you received a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future ("opt-in"), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.
How we protect your privacy
We use security measures to protect against the loss, misuse and alteration of data used by our system.
Sharing and Usage
We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.
How can you stop receiving email from us?
Each email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of any email.
DarlStar Creations, Inc. is the sole owner of the information collected on this site. We will not sell, share, nor rent this information to others. Your information will be protected on and off line. This web site may contain links to other sites. DarlStar Creations, Inc. is not responsible for privacy practices of these sites. Please review their privacy policies. Occasionally, we offer specials or information on new products. You have the option of not receiving these types of communications.
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